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Red Hat Customer Portal Named One of “Ten Best Web Support Sites” for Second Consecutive Year
May 17, 2012
by: Global Support Services
We’re proud to share that our global customer portal has – for the second consecutive year – been recognized by the Association of Support Professionals (ASP) as one of the industry’s "Ten Best Web Support Sites.” Red Hat was honored in the Open Division along with technology industry leaders Cisco Systems, Infor, Informatica, Quest Software, SAS, and Yahoo!.
The ASP is an international membership organization for customer support managers and professionals, and its "Ten Best Web Support Sites" competition is a prestigious awards program that showcases the excellence in online service and support. Selected by a panel of judges with expertise in web support design and implementation, winners were evaluated through a scoring systems based on 25 separate performance criteria. Key criteria included overall usability, design and navigation, knowledgebase and search implementation, interactive features, and customer experience.
While our win in 2011 reflected the accomplishment of establishing a valuable online vehicle for delivering subscriber resources, our win in 2012 represents growth, progress, and a new mission: delivering an optimized subscriber experience that goes beyond traditional support. Our number one objective is earn the loyalty of our subscribers by delivering real value and best experience possible through the Red Hat Customer Portal.
Originally launched in 2010 and developed using Red Hat JBoss Middleware Solutions and Red Hat Enterprise Linux, the Red Hat Customer Portal enables subscriber success with their enterprise products by connecting users to knowledge, expert videos, technical white papers, groups, subscription management, source browser, case management, and many more resources - from the source they know and trust.