Red Hat Announces Enterprise Software Products and Support

Las Vegas

United States, November 16, 1998

New Software Products
Red Hat is adding to its award-winning line of software products with two new enterprise products: The Official Red Hat Linux 5.2 System Builder Edition and the Official Red Hat Linux 5.2 Commercial Server Edition.

The System Builder Edition product is designed for resellers who are pre-installing Red Hat Linux operating system on server-class computers for enterprise accounts. It includes Red Hat Linux 5.2 software and documentation.

The Commercial Server Edition product, also designed to be delivered pre-installed, includes all of the features of the System Builder Edition, plus a 90 day support package that gives the enterprise user 24 x 7 support out of the box for Red Hat Linux.

New Support Products
In response to unprecedented demand for commercial-strength, technical support for Linux, Red Hat is introducing new corporate support products that, among other benefits, integrate with the new software products to provide "24 x 7" support for enterprise-wide, mission-critical Red Hat Linux systems.

The new support products include: Red Hat Technical Support Incident Packages and Red Hat Technical Support Annual Subscriptions. Red Hat Technical Support Incident Packages are available in 10 and 25 incident packs. Technical Support Annual Subscriptions are available in two levels, Platinum being the highest, featuring unlimited incidents and 24 x 7 availability. (Call center support goes live early January 1999.)

The System Builder Edition and the Commercial Server Edition will be available for purchase in late December 1998. The support products will be available for purchase in early January 1999. All products will be available for Red Hat Authorized Resellers through Red Hat's distribution partners.

New Reseller Programs
As part of the new enterprise software and support strategy, Red Hat also announces new Red Hat Authorized Reseller Programs. These programs are designed to enable channel partners to build successful enterprise accounts and business lines around systems and solutions based on Red Hat's enterprise software and support products.

The new Red Hat Authorized Reseller Programs will include a specific program for system builders who focus primarily on building servers and systems for enterprises, bundled with support; and a tiered program for value added resellers who focus primarily on consulting and delivery of custom solutions and configurations to enterprises, with or without system sales.

These channel programs will feature various levels of co-marketing and co-branding; access to Red Hat's new Red Hat Certified Installer and Red Hat Certified Engineer training and certification classes (regularly scheduled classes for reseller partners and customers start in February 1999); as well as other co-marketing and incentive programs.

"These new products and channel programs offer enterprise customers the support they've asked for through the channels they know. With the addition of our new training and certification offerings, as well as our new professional services, we are also giving our authorized resellers the programs, services and products they need to build a thriving business around Red Hat Linux," according to Paul McNamara, Red Hat's Vice President of Enterprise Computing.

About Linux
Linux is the cooperatively developed POSIX-oriented, multi-user, multi-tasking operating system used world wide. Linux is used as an exceptional value, fully functional UNIX workstation for Internet servers and other applications. Red Hat Linux is maintained as "freely distributable" software available from many sites on the Internet.

About Red Hat, Inc.

Red Hat, the world's leading open source and Linux provider, is headquartered in Raleigh, NC with satellite offices spanning the globe. Red Hat is leading Linux and open source solutions into the mainstream by making high quality, low cost technology accessible. Red Hat provides operating system software along with middleware, applications and management solutions. Red Hat also offers support, training and consulting services to its customers worldwide and through top-tier partnerships. Red Hat's open source strategy offers customers a long term plan for building infrastructures that are based on and leverage open source technologies with focus on security and ease of management. Learn more:

Forward-Looking Statements

Forward-looking statements in this press release are made pursuant to the safe harbor provisions of Section 21E of the Securities Exchange Act of 1934. Investors are cautioned that statements in this press release that are not strictly historical statements, including, without limitation, management's plans and objectives for future operations, and management's assessment of market factors, constitute forward-looking statements which involve risks and uncertainties. These risks and uncertainties include, without limitation, reliance upon strategic relationships, management of growth, the possibility of undetected software errors, the risks of economic downturns generally, and in Red Hat's industry specifically, the risks associated with competition and competitive pricing pressures, the viability of the Internet, and other risks detailed in Red Hat's filings with the Securities and Exchange Commission, copies of which may be accessed through the SEC's Web site at

LINUX is a trademark of Linus Torvalds. RED HAT is a registered trademark of Red Hat, Inc. All other names and trademarks are the property of their respective owners.