LETTER CUSTOMERS FORM 10-K + PROXY STATEMENT
  Red Hat is demonstrating financial progress across all aspects of our business. We are generating cash, have seen four consecutive quarters of revenue growth -- 15% year over year -- and have reduced operating expenses while improving operating performance.

Our market continues to grow:
In a March 2003 Goldman Sachs IT spending survey, Red Hat ranked first among software companies gaining share of IT dollars.
In a November 2002 CIO Magazine survey of 375 IT executives, 54% said within five years their dominant server platform would be open source.

But Linux in the enterprise can't work without a trusted Linux supplier. Which is why Red Hat is at the center of a relationship that links customer, community, and partners.

Occupying this position requires balance. We cannot afford to treat our customers and the developer community in the same way some technology companies in the past have done. By design, the open source model doesn't allow for technology lock-in. The standards are open, and customers are always free to choose.

This is why they choose Red Hat. No other company has our combination of technology leadership, trust of the open source community, partnerships with hardware and software vendors, and credibility in enterprise computing.

Only Red Hat.

>> NEXT

RED HAT ANNUAL REPORT 2003:  PROOF REDHAT.COM LETTER TO SHAREHOLDERS CUSTOMERS FORM 10-K + PROXY STATEMENT