LETTER CUSTOMERS FORM 10-K + PROXY STATEMENT
  One of the keys to our success in the past year is Red Hat Enterprise Linux. Introduced in May 2002, Red Hat Enterprise Linux has become the centerpiece of a stable, sustainable business. Half of all revenues are now generated by subscription -- representing double-digit growth from the previous year.

Our enterprise customers have made it clear: They need standards, not more features. They need technology they can trust.

Red Hat Enterprise Linux is the corporate Linux standard. It runs on seven computing architectures, is supported by all leading Intel hardware suppliers, and is certified by top software vendors like Oracle, BEA, and VERITAS.

Red Hat Enterprise Linux allows hardware and software vendors to certify their products on a single platform. This creates a Linux revenue model for our partners, and a very important one for us: Since its introduction, 41,500 annual subscriptions have been sold.

Red Hat Enterprise Linux is already at work running mission-critical datacenters, websites, retail point-of-sale terminals, and performance-intensive workstations in some of the world's largest organizations.

This year Red Hat also introduced two enterprise open source applications: Red Hat Enterprise Content Management System and Red Hat Enterprise Portal Server. Together they represent a new facet of our growing range of enterprise solutions.

We also continue to see growth in our professional services. Our expanded enterprise support capabilities provide 24x7 global support with one-hour response. Enrollment revenue for our industry-leading Linux training and certification grew by 24% from the previous fiscal year, achieving record enrollment in every quarter.

Red Hat's international presence continues to grow. In FY2003, approximately 30% of our revenue was generated internationally. We now operate in 16 countries and have a presence in all major markets.

In the past year, Red Hat has proven itself as a trusted enterprise supplier. We have made Linux viable in the enterprise, and have created a vibrant business through the open source model.


The momentum continues.



Matthew J. Szulik
Chairman and Chief Executive Officer

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RED HAT ANNUAL REPORT 2003:  PROOF REDHAT.COM LETTER TO SHAREHOLDERS CUSTOMERS FORM 10-K + PROXY STATEMENT