Red Hat is looking for support engineers

[Support Manager <sup-manager redhat com>]

Please direct all responses and questions to sup-manager@redhat.com.

Red Hat Software Technical Support Job Openings
-----------------------------------------------

Red Hat Software is seeking to hire several technical support
engineers. If you are self-motivated, resourceful with excellent
communication skills and you surprise even yourself with the seemingly
worthless Linux hardware and software arcana you can recite, then we
want to talk to you!

Job Description and Qualifications
----------------------------------

The job provides support to customers with problems encountered
installing and using Red Hat Linux and our associated
products across Intel, DEC Alpha and Sun SPARC hardware.

Support enquries range from hardware configuration at the installation
level through to complex software and network configurations (such as
sendmail, samba, IP Firewalling etc).

In addition, support engineers are responsible for building and
maintaining support documents and systems, and working in a team
environment on projects concerning the support department. Some travel
to attend computer events may be necessary.

The positions are in RTP (Research Triangle Park), North Carolina. RTP
is at the center of Durham, Chapel Hill, and Raleigh (the state
capital).

Successful applicants will be required to relocate to the
RTP area.

These are salaried positions with the salary being determined by the
successful applicant's qualifications, knowledge and experience. Red Hat
also provides a generous range of benefits.

Signing bonus: Complete line of Linux Geek wear and free copies of all
the cool products!



Essential position criteria
---------------------------

Applicants must possess:-

- a bachelor's degree in a quantitative field, preferably Computer
  Science;
- 2 years Linux/Unix system-level experience (Red Hat Linux experience
  a plus); 
- extensive Intel PC hardware knowledge;
- superior analytical and problem-solving skills;
- excellent oral and written communication skills;
- a proven commitment to the highest quality customer service;
- a proven  ability to work in a team environment.

Desirable position criteria
---------------------------

Although these are not required, applicants meeting some or all of the
following criteria will be advantaged in the selection process:-

- DEC Alpha and Sun SPARC hardware knowledge and experience;
- prior experience in Unix technical support (including telephone based
  support);
- ability to adapt quickly and successfully to changing work
  organisation and stuctures.



Red Hat Software
----------------

Red Hat Software offers high quality Linux products and services
worldwide.  Our leading Red Hat Linux OS product is freely available
from ftp.redhat.com and many mirrors and is sold through resellers,
computer shops and bookstores around the world. Our RPM packaging
technology is also freely available at the same sites and has been
ported to a number of other operating systems.

The work environment at Red Hat is at the same time relaxed and
high-pressure. Red Hat Software produces the leading Linux
distribution and intends to increase its share of the operating system
market by rapidly and continuously expanding the number of computers
running Linux.

Red Hat staff require a very high commitment to quality along
with great flexibility to help to grow and grow with Red Hat Software.
Our technical support engineers handle queries from users with
radically different levels of knowledge and experience in both the
installation and commercial support programs.

An idea of the level of technical knowledge required can be obtained by
examining http://www.redhat.com/~hartr/RHCE-1.html.


Applications
------------

If you are interested in working at the most exciting, fastest growing
Linux company, please submit your resume (in confidence) to:-

Manager, Support Services
Red Hat Software, Inc.
4201 Research Commons   Suite 100
79 T.W. Alexander Dr.
P.O. Box 13588
Research Triangle Park, NC 27709

FAX: +1 919 547 0024
EMAIL: sup-manager@redhat.com

(ASCII, Post Script, Applix Words - NO Microsoft Word or HTML
documents will be considered).

***Email applications preferred***

Applications must reach Red Hat Software by the close of business (US EST)
on Monday 1 June 1998.