Re: dormant bugs and our perception

[Greg DeKoenigsberg <gdk redhat com>]

On Wed, 2 Jan 2008, Jeremy Katz wrote:

> One problem with this is that there tend to be a fair number of
> duplicate bugs filed.  So fifty people triaging one bug a piece means
> that they don't catch those duplicates and treat them as such.  Instead,
> they seem them as fifty separate bug reports.
>
> One big and important part of triaging is looking at the patterns which
> appear when you look at larger numbers of bugs.  Both from the point of
> view of effectively handling issues as well as from the perspective of
> being able to provide information to developers as to what areas need
> work

Yep.  I agree with the divide-and-conquer sentiment, but see more value in 
dividing and conquering components.  Like, say, have a person or a group 
who handle triaging NetworkManager bugs.  Establish areas of strength, and 
then expand from there.

--g

--
Greg DeKoenigsberg
Community Development Manager
Red Hat, Inc. :: 1-919-754-4255
"To whomsoever much hath been given...
...from him much shall be asked"