Re: Reporting bugs upstream

[Dave Jones <davej redhat com>]

On Wed, Jan 18, 2006 at 01:14:44PM -0500, John Ellson wrote:

 > Its incredibly frustrating and demoralizing to report a bug to Fedora, 
 > only to
 > have the Fedora maintainer close the bug with the response that the user
 > (what a dummy!) should have reported it upstream!    Yes, this has 
 > happened to me.
 > 
 > I propose that it be a policy that Fedora maintainers are themselves 
 > responsible
 > for forwarding the bug upsteam if necessary.   At the same time the status
 > of the Fedora bug can be left open with tracking information to the 
 > upstream bug.

In a lot of cases, users working directly with upstream instead of having
someone playing middle-man is going to get things turned around a lot
faster.  Especially in cases where the bug relates to a specific piece
of hardware, for eg.

What would be *really* awesome would be the possibility of having
a facility in bugzilla to escalate a bug to upstream, so a couple of
clicks, and the bug is entered in the appropriate bugzilla, with
all comments being reflected back into the one the user entered the
bug into.  I believe there is some work going on in this area, but
it's slow moving.

		Dave