NEEDINFO changes into what exactly?

[roopesh majeti]

I have seen two systems about ticket tracking mechanism.

In one system, once the required information is placed back in the ticket in
response to NEEDINFO request, the status will be changed to ASSIGNED back to
the person who is working on the ticket/requested the info.

But in another system, i saw the status as INFOPROVIDED.

Roopesh.


On 7/7/07, Sean Bruno <sean.bruno at dsl-only.net> wrote:
>
> I've noticed that tickets when placed in the NEEDINFO status field need
> to be changed to 'something' else to get attention.
>
> What status should they be changed to when the item or information
> requested is posted to a ticket in response to a NEEDINFO request?
>
> Sean
>
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