Re: Incompatible Unison update

["Jeff Spaleta" <jspaleta gmail com>]

On Thu, Feb 21, 2008 at 7:54 AM, Jonathan Underwood
<jonathan underwood gmail com> wrote:
>  I don't think it was the wrong thing to do - Fedora is bleeding edge,
>  and so incompatibilities will occur. You could argue for a
>  compat-esque package though, or better still, submit one.

I would humbly suggest, that you might want to use a gentler touch in
communicating decisions that you know the  reporter isn't going to
agree with.  Things I would have done in this situation:

* If other people were asking for updates I would have referenced  at
least one ticket where the other users were asking for updates.
Especially if that user had commented that it was a safe update to do.

* If there was an important fix in the new version I would have made
it a point to mention that

*I would have asked for specifics concerning the incompatibility issue
that were pissing this user off, and tried to suggest a work around.
Hell if its just syntax changes, there might be an easy way for
someone (the reporter) to write a config converter that you can
include...and even give to upstream.

* I would NOT have closed this bug that quickly.  If people are
ticketing a judgement call that I have made, the last thing I want to
do is give them the impression that I'm not interested in knowing
about the impact.  It's completely psychological.  If I can, I'll keep
the ticket open to give them a place to keep suggesting fixes until we
find one that is implementable.

-jef