Fedora Support channels Improvement ideas

[Kevin Fenzi]

> On Mon, 2008-06-23 at 21:55 -0400, Tom "spot" Callaway wrote:
> 
> > As the "super-op" for all things Fedora/Red Hat IRC, I agree with
> > pretty much everything Kevin has said. I've been planning to write
> > an IRC "code of conduct" for some time, but I've not yet gotten
> > that far down my todo list.   
> 
> I would be more than willing to assist in working on the "code of
> conduct" with you. It has one thing that I would have liked to see
> from day one.

I think we could work on such at a meeting and then run it by spot for
correction/checkover. 

> > A few things we should consider:
> > 
> > 1. Office hours. People who sign up to be "official" helpers during
> > a regular shift can get +v, making them easily identifiable to
> > people looking for help. We can document this in the topic (or in a
> > FAQ URL).  
> 
> I am willing to take shifts as both "Official Helper"  and/or OP as
> needed.  I am in #fedora almost every night between 6pm and 11pm EST,
> so it would not be much of an issue.

Yeah, me too. Hopefully we get enough people to pull things off. 

> > 2. Auditing. It might not be a bad idea to put a very simple
> > logging bot in #fedora which just logs the channel text. This would
> > also help us track abuse in a more reliable way than how it is now
> > ("This guy is being abusive.")  
> 
> I think auditing would be great, as most of us who help and/or
> participate currently as ops already do logging just so we see what
> the hot-topics are, and to identify potential trouble makers in the
> channel. Also most of the current ops communicate regularly which
> helps.

Yeah, also good. 

> > We may need to take a look at who the ops are currently. Folks who
> > haven't been active or helpful may need to be replaced.  
> 
> There are a few of those such as corwyn who is no longer involved in
> fedora or fedora-unity/

Yeah, the list will need updating. 

> > WRT bots, we just need to keep the noise level from any bots to a
> > bare minimum. Perhaps tie it into a user list so that helpers and
> > chanops can have it speak in channel, and all other queries go to
> > the user in privmsg.  
> 
> I see this as important as once people determine there is a bot in the
> channel tend to play with the bot to see what it can do.

Agreed. It shouldn't normally answer users on channel at least. 

> V/R
> 
> Scott Glaser

kevin
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