Re: Fedora Support channels Improvement ideas

[Matej Cepl <mcepl redhat com>]

On 2008-06-23, 21:57 GMT, Colin Walters wrote:
> I think IRC is kind of fundamentally doomed because of the 
> culture.
>
> If we want to emphasize a support medium, the forum is much nicer:

Well, there are two things I have against formus (and it may be 
just my feelings problem): -- they don't scale well -- when 
subscribed to as many fora as I am to NGs or email lists, I would 
went crazy fast, and they are not immediate. I am a big fan of 
Jabber, which has advantage of being cool (don't laugh, 
familiarity of users with IM is an advantage IMHO), has a ton of 
additional functionality (and more could be added), and in terms 
of your problem, it deemphasizes culture of cranky geeks with 
RTFM always on hand.

Matěj