Re: no feedback from Fedora Ticket System

[Michael Schwendt <bugs michael gmx net>]

On Wed, 02 Aug 2006 03:10:52 +0200, Christoph Wickert wrote:

> Recently a package of mine failed to build and the buildsys told me to
> "contact the build system administrator" which I did via Fedora Ticket
> System/OTRS.
> 
> Later the issues were resolved and I was able to build my package again.
> Nevertheless I have not been emailed or contacted and there is
> absolutely no information in my ticket.  It's "successfully closed", but
> that's all.  To me a trouble ticket system, that doesn't inform users
> and that doesn't hold any information, is just useless.

Same here.

I'd like to add that I did not even receive any notification when
the ticket was closed. Ticket #2006073010000017
The only mail I got is when I submitted it:

| A new ticket has been created in response to your request.
| 
| A member of the team will be in touch with you as soon as possible.
| 
| Thank you for contacting the Fedora Project.