OTRS Review for Fedora Infrastructure

[Mike McGrath <mmcgrath fedoraproject org>]

Hey guys, Fedora-admin has decided to use OTRS as our official
ticketing system.  The only problem is its not in Core or Extras yet. 
If anyone gets a moment to do an official review we'd be very
grateful.

https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=180015

This system will also help us track issues like when the buildsys
needs kicking or if a new feature is requested.  That type of thing.

              -Mike