smolt and bug reports

[Jesse Keating]

On Saturday 09 June 2007 10:04:17 Jeroen van Meeuwen wrote:
> Jesse Keating wrote:
> > On Friday 08 June 2007 17:53:55 Rahul Sundaram wrote:
> >> https://hosted.fedoraproject.org/projects/revisor/newticket
> >> https://hosted.fedoraproject.org/projects/LHCP/newticket
> >> https://hosted.fedoraproject.org/projects/mirrormanager/newticket
> >> https://hosted.fedoraproject.org/projects/mock/newticket
> >> https://hosted.fedoraproject.org/projects/presto/newticket
> >> https://hosted.fedoraproject.org/projects/readahead/newticket
> >> https://hosted.fedoraproject.org/projects/revisor/newticket
> >> https://hosted.fedoraproject.org/projects/setroubleshoot/newticket
> >
> > These should all be blocked now.
>
> So let me get this straight. We (kinda upstream) should have users log
> bugs in bugzilla, although we are using the hosted.fp.org ticketing
> system for the work we do? How do we get bugzilla tickets into Trac?
> Manually?
>

Any user with a valid Fedora account (regardless of group) can open tickets in 
Trac.  Just like any user with a valid bugzilla account can open bugs.  
Hopefully at some point it'll be very easy to get a Fedora account for stuff, 
or be able to use an existing OpenID for stuff.  However the alternative of 
letting any random internet user or bot spam wikis or tickets is not good.

The way I treat Trac and bugzilla is as such.

Bugs get filed in bugzilla for a particular component in a particular release.  
IE this bug effects this release.  If necessary, I file a ticket in Trac, the 
upstream, to fix the issue.  Issue gets fixed in Trac, Trac ticket gets 
closed.  Once I've rolled that fix into an update or testing update for the 
Fedora product then I'd alter the bugzilla ticket.  Since my Trac project 
could potentially be used by other distributions/users I don't want to tie 
everything to Fedora distribution releases.

-- 
Jesse Keating
Release Engineer: Fedora
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