Re: help desk software

[Jeremy Hogan <jhogan redhat com>]

On Tue, 2004-04-06 at 13:20, redhat wrote:
> Anybody out there familiar with some helpdesk software?  I found some
> called "teacup" that runs as a cgi and used Postgres but I wanted to see
> if I could find something that was PHP/MySQL based.  Any ideas out
> there?
> thanks,
> DF
> 

I co-wrote something called issue-tracker (www.issue-tracker.com) it
runs on either Postgres or MySQL (it's been ported to Oracle, but I
don't think we host that version at the sourceforge site). It's coded in
php. 

Red Hat uses it for high touch enterprise support contracts. It has a
gui interface, but you can interact via e-mail (eg you can get an e-mail
on your pda and respond, assign, etc). It can send an SMS page as well.
Lotsa good stuff you'd want in a ticket tracking system.

--jeremy