RH rips again Was: extend EOL for Red Hat Linux 9?

[William Hooper]

Guy Fraser said:

> If I remember correctly, and I may be mistaken, RHN for RHL does NOT
> include access to RHEL errata.

You are mistaken:
https://rhn.redhat.com/help/rhlmigrationfaq/
"2) What happens to my paid RHN subscription if it expires after April 30,
2004, (the end-of-life date for Red Hat Linux 9)?

Customers whose paid RHN subscription expires after April 30 received a
complimentary evaluation ISO and channel access for Red Hat Enterprise
Linux ES and WS for the remainder of their subscription."

> RHN for RHEL, again if I remember correctly
> is more expensive than it was for RHL.

For some values of RHEL this is correct.

> I understand that since you work for RH you are baised, but yes I got
> patial value for what I paid.

Love this one, "if you don't agree you must be getting paid by Red Hat so
you are biased"...

> Had I been notified that my subscription was
> expiring and given the option to renew, I would have then been able
> to make a judgement call.

You agreed to be automatically build for the service unless you canceled. 
You had every opportunity to cancel and Red Hat provided the date for RHL
9's EOL before it was released.

> Since I was not given that option, and was
> informed that I would not get a refund if I decided not to use RHN I am
> justified in feeling ripped off. I was billed for a year of updates for a
> product that would not be available for the full year.

You got exactly what you signed up for.  Now if you didn't read what you
signed up for that is not Red Hat's problem.

> If someone gave you a chocolate bar and billed you with out asking, and
> you discovered that part of the chocolate bar was missing, would you not
> feel ripped off when you discovered you could not get a refund ?

You agreed to pay for the chocolate bar, you received the exact amount of
chocolate you were promised and, just because the company wasn't going to
make plain chocolate anymore, got a partial chocolate bar with nuts.

> Would you care if the part of the chocolate bar that was left was still
> good or would you still be left with a bad taste ?

It seems to me your bad taste came from you not researching what you were
buying:

a) RH changed the EOL structure and announced it _before RHL 9 was released_.
b) You agreed to automatically renew the RHN service when it expired.
c) Red Hat is providing you with the new RHEL product to fulfill your RHN
service at no extra charge.

I'm not sure what else you want them to do.

--
William Hooper