Looking for Open Source trouble ticket solution

[Jeff Voskamp]

taharka wrote:

> Howdy,
>
> James Marcinek wrote:
>
>> Hello Everyone,
>>
>> I'm looking for an Open Source trouble ticket application and want to 
>> know if
>> anyone has any recommendations? LAMP or java based will work. I would 
>> prefer one
>> that is geared up for external customers but I would also be 
>> interested in ones
>> that are designed an internal organization. Any feedback would be great.
>>
>> I know this is a fedora list but who better to ask about open source 
>> solutions
>>
>> Thanks,
>>
>> James
>>
>>  
>>
> Have a look at, OTRS (Open Ticket Request System) http://otrs.org 
> Pretty feature rich ;-)
>
> taharka
>
> Lexington, Kentucky U.S.A.
>
Another good choice is RT from http://www.bestpractical.com/

Jeff Voskamp
Information Systems and Technology
University of Waterloo