Earthlink not helping.

[Lokrin]

Mike McCarty wrote:

> Lokrin wrote:
>
> [snip]
>
>> I'm hoping that someone here that uses Earthlink can go over the 
>> settings with me.  I'm on dial up 56k on the only phone line I have.  
>> I'm running FC2 and KDE and using Thunderbird and Firefox.  I've 
>> everything set up using SYSTEM SETINGS > NETWORK.  The modem should 
>> be configured ok, since it works with Seanet.  And everything in the 
>> Earthlink section (ppp1 or ppp0.  I'm using ppp2 for Seanet) looks ok 
>> But I'd like to double check.
>
>
> You say you can log in etc. I suppose that means that you can
> browse but you can't pull/send mail.

I can neither browse nor send email.  By logging in I mean that the 
modem connects with theirs and then stays on line.  If the name or 
password were wrong I would get an error saying so.  I got that while 
waiting for them to reset up my account.

> IMO, that means that
> dns is working. You may have problems with three (at least)
> areas. You need the names or IP addresses for your POP
> server and SMP server. And you need your login password
> for them (which may not be the same as your IP connection
> password).
>
> I also have had problems with getting support. In fact, I've
> had the cust. serv. people argue with me about what OS
> I'm running. Recently, one I called asked me what version
> of Windows I was running. When I replied that I don't run
> Windows, he replied that I was probably running XP.
> We argued back and forth, and finally I told him I use
> Linux. This nearly ended our conversation. They only
> support Windows and Mac. This was not Earthlink, but
> another well-known ISP. So changing very likely won't
> help much. Their install of service ONLY runs on
> Windows or a Mac, and uses proprietary S/W on a CDROM.
> The ONLY way to set up service is to use their CDROM.
> I borrowed a friend's laptop with XP on it, and used it to
> set up. Backed up the laptop first, then ran the install, then
> reloaded the laptop.
>
> Not really a Fedora question, but I dunno where you can get
> help where it is on topic.
>
> There needs to be an ISP interference support group on the net.
>
> Mike
>