Re: The impending end of FC2 NEEDINFO bugs...

[Matthew Miller <mattdm mattdm org>]

On Thu, May 26, 2005 at 11:02:58AM -0400, Mike A. Harris wrote:
> Negative resolutions are just plain BAD.  Some might call it
> pedantic word games, but the fact is that it is all about providing
> a positive user/customer experience, and by utilizing positive and
> proactive language, the same results can be achieved as telling
> someone "NOTABUG" or "WONTFIX" without coming off as rude or
> obnoxious, simply by preferring the more positive sounding
> resolutions, with a polite comment.

Mike, I see where you're coming from, but I think this needs to be backed up
with actual resources from Red Hat to help maintain Fedora Legacy. It's not
good for the long term to provide a *falsely* positive experience --
currently, the explicit *plan* from Red Hat / Fedora is that bugs in older
releases will be ignored, and it seems more honest to tell people WONTFIX
even if that makes them upset -- unless there actually *will* be resources
for dealing with the problem.

I *do* really appreciate everyone from RH (and everywhere else) who has
helped go through the open FC2 bugs and resolve them one way or another --
that's been very positive and good.

More later.


-- 
Matthew Miller           mattdm mattdm org        <http://www.mattdm.org/>
Boston University Linux      ------>                <http://linux.bu.edu/>
Current office temperature: 72 degrees Fahrenheit.