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Re: Report bugs in Bugzilla (not just the mailing list)



On Fri, 2009-02-20 at 10:12 -0500, Christopher Beland wrote:
> I wrote the following at:
> https://fedoraproject.org/wiki/QA#Communicate
> 
> >>
> Bugs need to be filed in Bugzilla. People on IRC and fedora-test-list
> can help you diagnose a bug, determine the scope of a bug (who else is
> seeing it), decide what component to file against, and know whether or
> not the behavior you see is intentional. If a bug is reported on the
> mailing list and not Bugzilla, then the right developer might not see
> it, might lose the e-mail, or might forget about the report. The
> Bugzilla database organizes reports so they are not lost, groups
> comments in one place for easy reference, and to make it easy to find
> reports so other testers don't make duplicate reports.
> 
> A common practice is to file a bug first, then e-mail the list with a
> link to the bug report, asking for further assistance. Many bugs are
> also filed with no e-mail to the mailing list, so be sure to search
> Bugzilla for your problem. 
> <<
> 
> I hope the advice given is accurate and wise; corrections and
> clarifications are welcome.
> 
> I have recently seen a number of reports being sent to the mailing
> list which haven't gotten any reply.  I hope that reporters know
> enough to file these reports in Bugzilla; as far as I know, no one is
> combing the fedora-test-list archives to find bugs that have fallen
> through the cracks.
> 
> I adapted this text from [[Testing]] so that it could become a
> redirect to [[QA/Join]], since people wanted Testing to go away
> entirely (which makes sense).  
> 
> https://www.redhat.com/mailman/listinfo/fedora-test-list
> is probably a better place for these two paragraphs, so that everyone
> who signs up for the mailing list will see them.  But this page is not
> on the wiki, so I can't edit it. 

I agree. I think the sentiment is good, but the place is wrong. We're
trying to keep the front page of the Wiki area short, direct and
friendly; this will drive us back to the old, Big Laundry List O'
Tangentially Related Text model. =) For now I'd suggest moving it to the
'How to report bugs' page, or possibly the Rawhide page - it's not
really appropriate there either, but it's *more* appropriate, and at
least those are long pages already. The main point, I think, is to have
it somewhere on the Wiki, so we can just do a short reply with a link to
it in the appropriate situations, rather than having to type it out
again.

I'm not sure who could get it added to the listinfo page. wwoods?
jlaska? Ideas?
-- 
Adam Williamson
Fedora QA Community Monkey
IRC: adamw | Fedora Talk: adamwill AT fedoraproject DOT org
http://www.happyassassin.net


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