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Re: 2009-06-24 - Fedora QA meeting Recap



On 06/24/2009 06:35 PM, James Laska wrote:
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HOLD THE PRESSESS ;)

There seems to be a bit miss summation here..

So to get one thing clear this is the problem that we are faced with ( taken from my improve_reporting page )
 
"Lack of needed information for maintainer(s) to be able to successfully work with the report."

The reason for the lack of the needed information on a report is in most cases simply that the reporter has not a clue what to include in the report itself and is not mandatory to provide that information.The underlying problem is not the reporter nor the triager which often ask the reporter to include wrong information because the triager has no better clue what to include in the report so he ask for the most common include case ( usually to include /var/log/messages). The problem is that the maintainer(s) them self have failed to provide this information or has done so only to the reporter on a report bases.When a maintainer introduces a component into Fedora it should be mandatory for him to provide this information along with how to enable debug output and to provide test plans for the component.


Viking_ice asked whether the abrt tool could be used to improve bug
reporting. 

  
Hum I never asked if abtr could be used to improve bugs it goes without saying that any automated bug reporting tool does as long as it works..
I was asking if any one knew how abrt is solving this problem. wwoods mentioned that "IIRC they had (or were planning to have) plugins or conf files that specify what files to attach" 
Which does not solve the problem they just pass the burden to the maintainer to write that plugin or config file or us and since we need to have that info in other places like bugzilla then it's question if we should not gather that info from maintainers perhaps file a bug against all components in bugzilla and asking the maintainer for that info and we then we would write that plugin or config file or abrt would fetch the info for that in the same db as bugzilla would?

Viking_ice summarized by saying ''we need to come up with some plans on
how to gather the info from maintainers on what they want on their
reports on how to get that info from them.'' and pointed to
[[User:Johannbg/QA/Kernel]] as an example based on j-rod's suggestion
from the Fedora 11 retrospective meeting.

  

I was not refering to my QA/Kernel in a conjunction with  the above problem.
I just mentioned that I had also started on https://fedoraproject.org/wiki/User:Johannbg/QA/Kernel in regards to j-rods wish on the F11RR meeting

Jlaska suggested having a way to catalog content (e.g. debugging tips,
or bug filing tips) for testers to easily find could be a great start.

  
JBG

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