RE: RHEL Support Question

["Blackburn, Marvin" <mblackburn glenraven com>]

I am a firm believer that you go with RHEL support through the vendor
you purchased the hardware from if possible.
By that I mean, if you are on dells, get the support through Dell.  If
from HP, then get it from hp.  I've
been dissatisfied with going to RedHat directly with issues, as they
don't seem as responsive as my other vendors.

You still get RHN and still have to activate the subscriptions, but
first call goes to third party.  We have had
more success with that.  However, whenever a bug has been found, it
still takes a good bit of time to get it
through and fixed.   

> -----Original Message-----
> From: nahant-list-bounces redhat com 
> [mailto:nahant-list-bounces redhat com] On Behalf Of Tom Sightler
> Sent: Friday, July 15, 2005 2:59 PM
> To: RHEL4 (Nahant) Discussion List
> Subject: RHEL Support Question
> 
> OK, I just have to know something.  Has anyone on this list 
> ever opened
> a case with Redhat Support actually actively work and fix any 
> problem in
> a timely manner?  I'm not talking about basic issues like something
> being configured wrong, I'm talking about a serious, reproducible bug.