Re: Extremely poor interactive performance under heavy i/o

[Dag Wieers <dag wieers com>]

On Thu, 24 Mar 2005, Joshua Jensen wrote:

> On Tue, Mar 08, 2005 at 10:28:24PM +0100, Arjan van de Ven wrote:
>
> > actually you should not use bugzilla but call support...
> > after all thats what you pay for with rhel..
> > bugzilla is not for support!
> 
> Wait a minute.  We are still a community here!  If you want a fix under
> the SLA for RHEL, yes... call support.  That *isn't* the same thing as
> "don't use Bugzilla".  I would ask each member of the community to BOTH
> call support AND file a Bugzilla entry.
> 
> Personally I find it most advantageous to file a Bugzilla entry to
> define the problem, attach needed files, etc.... *then* I call support
> and point them to the Bugzilla entry.  This way I don't have to explain
> the problem twice, I still get the SLA on the Support that we've paid
> for, AND the community has a chance to search for and weigh in on the
> issue. 
> 
> Posting on Bugzilla in addition to calling Support helps the RHEL and
> Linux community, and it helps me and my employer.  I find that often Red
> Hat is less willing to say "Oh, we hadn't thought of it that way....
> just don't do that" when multiple other people chime in on the Bugzilla
> and stress the importance of a real fix being made.

I second that. Let's no revert one of Red Hat's strongest point: an open 
bugzilla.

--   dag wieers,  dag wieers com,  http://dag.wieers.com/   --
[all I want is a warm bed and a kind word and unlimited power]