Re: Possible problem with Java Plugin Extras in U2

[Brian Long <brilong cisco com>]

On Wed, 2005-10-19 at 17:46 -0400, Tom Sightler wrote:
> On Thu, 2005-10-20 at 00:33 +0300, Panu Matilainen wrote:
> > On Tue, 2005-10-18 at 16:42 +0200, Arjan van de Ven wrote:
> > > >  Just frustrating to see bz entries not get replies 
> > > > from RH.
> > > 
> > > if you want a response from Red Hat, you really need to use support.
> > > Bugs that come in via support (eg paying customers) have priority over
> > > anonymous bugs in bugzilla for obvious reasons.
> > 
> > My "problem" with the official support channel of RHEL is that issues
> > reported through it are completely invisible to everybody else. If
> > everybody just went through the support channel to report this (or for
> > example the "useradd hangs in U1 -> U2 upgrade on x86_64" problem),
> > everybody would have to rediscover the problem and deal with the
> > consequences by themselves. With bugzilla you can look for possible
> > problems others have had before committing to upgrading your systems.
> 
> I completely agree.  I personally address this issue by opening a
> bugzilla, with all appropriate information, and them opening a support
> case.  In the support case I reference the bugzilla.  This actually
> seems to work quite well.  I open the support case for my official "I
> need Redhat to fix this" but I open the bugzilla for the community.
> 
> Just 2 more worthless cents thrown into the pile.
> 
> Later,
> Tom

We do the same as Tom.  We open bugzilla's first, then immediately turn
around and open an Issue Tracker with support.

/Brian/

-- 
       Brian Long                      |         |           |
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