Re: Possible problem with Java Plugin Extras in U2

[Brian Long <brilong cisco com>]

On Thu, 2005-10-20 at 14:16 +0100, John Haxby wrote:
> Brian Long wrote:
> 
> >We do the same as Tom.  We open bugzilla's first, then immediately turn
> >around and open an Issue Tracker with support.
> >  
> >
> What would be immensely useful to those of us with developer licenses 
> (and no actual paid support) is to know that the bugzilla entry is also 
> the subject of some support query.   We don't need to know the details, 
> just that support have got their teeth into it.   Don't know if that's 
> possible, but it would be nice.

One way to know this is if you see "tao redhat com" in the CC list.
This means Issue Tracker receives updates when the bug is updated.

/Brian/

-- 
       Brian Long                      |         |           |
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