FW: Defective CD

[Azdio Ballesteros <azdio earthlink net>]

I am sorry for sending this to this list. I have previously sent out this 
info to sales redhat com & redhat redhat com   I haven't received any 
response yet (15 days ago). Can someone please respond to put my concerns 
to rest. I ordered Red Hat Linux 5.0 before 12/1/97. I received it in good 
time. I tried to do a clean install and the CD wouldn't mount and make a 
loud scraping noise when it tried to load. I tried it on 3 CDROM drives 
with the same results. When I put Red Hat CD 1 label to label with Red Hat 
CD 2 I could see that the hole in Red Hat CD 1 was slightly off center 
and/or misshapen.  I immediately called Red Hat sales and was politely told 
to send the CD in and that a replacement would be shipped as soon as the 
defective was received by Red Hat. I shipped the CD Overnight Airborne 
Express on 12/4/97. The CD arrived at Red Hat on 12/5/97 at 11:30 AM and 
was signed for by T. Whittinger (according to airborne). On 12/8/97 I 
called Red Hat sales to check on the status of my replacement. I was spoken 
to in a rude manner and told that there was no T. Whittinger at Red Hat. I 
reconfirmed with Airborne and they gave me the same info. I called Red Hat 
Sales back and gave the information again, to the same person. This person 
told me that my return was in a big stack of returns and that my credit 
card account would be credited in about two weeks. This is not what I had 
in mind. I then reiterated that I was inquiring about a replacement CD. 
This person then told me that that would also take two weeks and abruptly 
hung up after I said thank you. I wasn't  rude or disrespectful to this 
person I just wanted to know when I could expect to get my replacement. I 
know you guys are busy. I know you are having shipping problems (I wish I 
had received 2 copies) Sorry for the long message but I had to get it out. 
I have been A loyal customer since 4.0. Thanks for taking the time to read 
this.
Guess what I want for Xmas (hopefully before) ;-)
 --
Azdio Ballesteros
azdio earthlink net
http://www.earthlink.net/~azdio