Re: FW: Defective CD

["Alex P. Madarasz, Jr." <madarasz erols com>]

At 03:26 AM 12/18/97 -0800, you wrote:
> defective was received by Red Hat. I shipped the CD Overnight Airborne 
> Express on 12/4/97. The CD arrived at Red Hat on 12/5/97 at 11:30 AM and 
> was signed for by T. Whittinger (according to airborne). On 12/8/97 I 
> called Red Hat sales to check on the status of my replacement. I was spoken 
> to in a rude manner and told that there was no T. Whittinger at Red Hat. I 
> reconfirmed with Airborne and they gave me the same info. I called Red Hat 
> Sales back and gave the information again, to the same person. This person 
> told me that my return was in a big stack of returns and that my credit 
> card account would be credited in about two weeks. This is not what I had 
> in mind. I then reiterated that I was inquiring about a replacement CD. 
> This person then told me that that would also take two weeks and abruptly 
> hung up after I said thank you. ...

If you have a defective product and don't believe the vendor is doing their
best to deal with the problem, call your credit card company and "dispute"
the charge.  They _should_ give you a conditional credit and ask you to
provide some followup info about why you're disputing the charge.  Info
about the dispute process (which is covered under the U.S. Fair Credit
Billing Act) should be on the back of your credit card statement and/or
elsewhere in your credit card account info.


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 Alex P. Madarasz, Jr. - madarasz erols com