Re: unsubscribe problems

["Tyler Nally" <tnally iquest net>]

Jim Armstrong wrote...


> I've seen this type of problem before...
> 
> I unsubbed from the other lists with no problem but here's the way to make
> sure the unsub script criteria are met:
> 
> Make sure that you are sending wiht the same "From" and "reply to:"
> addresses as the "to:" header in the red-hat messages.
> 
> Nothing in the body.  "unsubscribe" only in the subject line and case
> usually counts.
> 
> disable your rules so that confirmation messages can get thru

All of this is entirely true.  I've seen people subscribe to e-mail
lists with a particular e-mail address (example joe mycompany com).
Sometime during the usage of this e-mail address, mycompany.com starts
sending everything through a mail server (different machine/configuration
than it started) with a slightly different e-mail address.  Maybe now,
all mail that comes from joe, comes from joe mail mycompany com   A
listprocessor compares the two, and it never can find a match to 
unsubscribe.  All e-mail to Joe still gets to him at his regular 
subscribed address (joe mycompany com), but e-mail as it goes out from 
Joe always has mail.mycompany.com on it as the originator.  I've seen
people's addresses change from a .com to a .net (because the ISP registerd
the other domain extension and allows both .com and .net to be a valid
e-mail address).  There are many reasons why a persons e-mail account/ISP
service doens't change and the rules of e-addressing sending/receiving 
change behind them changes.  Which is convenient for the user, but 
inconvienient when wanting to unsubsccribe from a specific e-mail address.

Also, like Jim said, turn off your rules to filter out the e-mail from
the red hat lists because they might be sending back a confirmation 
message that you need to respond (probably just hit the reply button)
that you're not reacting to because you're not seeing it.

Tyler Nally