Re: Future of linux...

[Leonard Sherman <micros50 computer net>]

Rick Stevens wrote:

> Angel Gabriel wrote:
>
> > Imagine this sales pitch between MS, and Linux.
> >
> > MS Guy to director of finance in big company:
> > Yes, we have a team of 60 developers activly working on our office suite
> >
> > Linux Guy to same:
> > We activly have 20k people devloping OUR office suite
> >
> > MS Guy to director:
> > We have a support service that is very low cost, and out telephone staff
> > are specially trained to answer and question
> >
> > Linux Guy:
> > Our support is free, from the people that actually write our software,
> > not from people that are trained to answer support queries
> >
> > MS Guy:
> > Our software is avalible in most retail outlets
> >
> > Linux Guy:
> > Out software os avalible anywhere with a net connection
> >
> > MS Guy:
> > FINE, go get linux then!!!
> >
> >
> > If only this happened in every major industry, linux would take over!
>
>
> Uh, yes and no.  Part of doing business is "knowing who to blame".
>
> One reason Linux finds it difficult to penetrate the desktop is because
> the responsible parties at the purchasing company don't have "one place"
> to go if there is a problem with the software.  They have to rely on
> forums such as this.  RedHat, SuSE, and several others do have tech
> support for enterprise clients, but if the problem is an inherent bug in
> the code, they also must depend on forums or (possibly) the authors of
> the code. 

But the only reason you need tech support from Microsoft is because 
their proprietary software is hidden from the public. With open source 
software you can examine the source code and dicover and fix any bugs 
yourself. I have never needed support with any software, I've always 
figured everything out myself.

> Yes, forums (such as this one) are helpful, but they are all volunteer
> and questions sometimes don't get answered--usually because the people
> in the forum don't know the answer needed and don't want to give out
> false information or wild guesses (myself excepted! ;-) ). 


If some people spend a little more time reading, studying and THINKING 
they wouldn't need to ask so many questions. If you can't figure it out 
for yourself it's time to go back and read the book!!


> ----------------------------------------------------------------------
> - Rick Stevens, Senior Systems Engineer     rstevens vitalstream com -
> - VitalStream, Inc.                       http://www.vitalstream.com -
> -                                                                    -
> -        "And on the seventh day, He exited from append mode."       -
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