Redhat participation

[Alan Shutko <ats acm org>]

"Steve \"Stevers!\" Coile" <scoile redhat com> writes:

> On Sat, 15 May 1999, Nikki Cook wrote:
> [...]
> >Imo, they have a responsibility to participate actively in this and
> >other lists they run regarding their product.
> 
> Why?  Please identify another software vendor the size of Red Hat or
> larger that provides that level of service. 

Well, Corel has a C_Tech program, where they recruit volunteers from
their newsgroups (and CIS forums) to scout their newsgroups, answer
questions, and escalate issues that need to be.  In return, they get
free copies of the software they support and direct access to their
tech support.

This model seems to work pretty well, and maybe RH should consider
it.  This way, any RH employees who happen on the list aren't swamped
as "Official" newsgroup reps.

-- 
Alan Shutko <ats acm org> - Looking for a job in Long Island!
Check http://rescomp.wustl.edu/~ats/ for a resume.
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