Re: Cable Modem Resolved!

[ABrady <kcsmart kc rr com>]

On Fri, 07 Sep 2001 10:18:00 -0700 "David Archer" <dmadance hotmail com>
imparted to us:

> Well, I finally have the cable modem problem resolved, the problem was
> Cox's 
> all along! I had set my machines up correctly to begin with. The
> problem was 
> that I am on the border of two regions served by 2 different sets of 
> gateways. They gave me static IP's for a range using a gateway that I
> was 
> not connected to. They gave me a second set, didn't work, because they
> still 
> thought I was in the other area. Finally, the third set of static IP's
> worked, because I was connected to the gateways that were assigned to
> my 
> static IP's. They also agreed to not bill me for the over two weeks of
> no 
> service (I should hope so), and the guy I was on the phone with last
> night 
> really did a good job of actually tracking down the problem. I wish I
> got 
> this guy originally, I would have been up and running sooner. Thanks
> for all 
> the suggestions, I at least did learn something out of this ordeal!

I had problems with roadrunner when I signed on. I told them I had a MAC
(which they support) and 2 other machines. I told them I wouldn't
connect one of them (the 'Doze box, which is my 2-year-old's game box)
and I was going to handle the other one.

The first girl asked if I had a machine with Windows 95 or above. I told
her I had a MAC. She put me on hold and 1/2 hour later I was hungup.

The second girl asked me if I had Windows 95 or above. I told her ,no, I
have a MAC. She said, "Okay, do you have Windows 95 or above?" I told
her no, I have a MAC, which they support according to the ad I had in my
hand. She hung up on me right away.

The third time I called I got a guy. I said "Look, if you don't know
what a MAC is don't worry about it. I have 2 machines and I want you to
run a line and leave a modem. I'll take care of everything else." He
told me the reason the others hung up was because they didn't know what
a MAC was because they don't get any training beyond how to fill a form
in and what cards to read when they answer a line. Everything else is
referred to a supervisor.

Ah, mediocrity: the spice of life!

-- 
Give a man a fish and you feed him for a day;
teach him to use the Net and he won't bother you for weeks.