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Re: Bring back configurability in expert mode



On Thu, 2003-07-24 at 11:14, Manfred Hollstein wrote:
> On Thu, 24 Jul 2003, 18:45:02 +0200, Stephen Smoogen wrote:
> > As a former Red Hat Support person.. I can say that we used to spend
> > MANY weeks with MANY customers dealing with problems that only showed up
> > in expert mode because the new customer wanted to see everything. (Of
> > course the reasons we spent so much time tracking things down was
> > because they rarely told us they did it in expert mode.)
> 
> So, the initial standard question should have been "Are you using the
> expert mode?" then, shouldn't it? It's a matter of policies, isn't it?
> 

The number of times I have been told 'no' and then 'yes, I guess I was'
later on was about as often as I got the problem. 

-- 
Stephen John Smoogen		smoogen lanl gov
Los Alamos National Labrador  CCN-5 Sched 5/40  PH: 4-0645 (note new #)
Ta-03 SM-1498 MailStop B255 DP 10S  Los Alamos, NM 87545
-- So shines a good deed in a weary world. = Willy Wonka --




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