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Re: Fedora Project: Announcing New Direction



On Wed, 2003-09-24 at 06:47, Jay Turner wrote:
> On Tue, Sep 23, 2003 at 11:10:36PM -0500, Bret Hughes wrote:
> > I was waiting for this to come up.  I for one see making updated
> > packages for a given release as "support" but since the RH site
> > discusses phone support as a a part of some offerings the term gets used
> > with different meanings and contexts.  This causes a fair bit of
> > confusion.  Perhaps as we embark on this exciting adventure of Fedora we
> > should agree on what terms we are going to use for these two very
> > different types of support.  I see this as updates vs help but that is
> > not too clear either.
> > 
> > Does anyone else see this as a definition of terms issue?
> 
> Red Hat uses two different terms here:
> 
> - support: ability to call/email our technical support staff with the
>   expectation of receiving an answer or resolution to your problem (I'm
>   trying to make the distinction from email this list, for example, and
>   getting a response from a Red Hat employee)
> 
> - maintenance: package updates, be it for enhancement, bug fixes or
>   security issues
> 
> With the Fedora Porject, we're going to have maintenance and no support.
> With RHEL, there's maintenance and support.
> 

That helps, Thanks.  Now that  know the terms do we have afeel for how
long maintenance will be provided for older versions of Fedora?  Sorry
if this has been answered but to me this is the crux of the issue and
determines how often I need to reinstall.

Secondly, If RH decides that it will only provide maint. for say, 3
versions back, is there something that the developer community can do to
take some of the work off Red Hat and enable the provision of
maintenance for a longer period?

Bret 




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