Re: [rhn-users] Re: rhn subscription foul-up

["Bob Shaw" <bobshaw-rhn ludemic com>]

> >
> As of this morning, everything looks to be restored to 'pre-event'
> condition, more or less. Must have been done over the weekend.
>
> During 'The Troubles', I had to re-register several machines and
re-entitle
> several more.
>
> rhn tech support was helpful during this time, offering me the use of some
> courtesy subscriptions until my records were corrected. ( I had lost 12 or
> so valid entitlements, which are now restored).-- 
>

... in follow-up to my own post...

Having said all of that, I am deeply concerned that RHN did not publicize
this difficulty, beyond the terse response to my tech support requests.

If we have learned nothing else, haven't we all learned that putting
problems out on the table is a much better approach to developing trust than
keeping them  on a 'need-to-know' basis?

No one tried to keep it secret, but there was also no public description of
the problem. The closest I got was a confirmation that my guess of a foul-up
during the Oracle back-end database migration was on target.

RHN system is granted extreme trust by those of us who use this system to
maintain production servers. I would hope, in future, that this trust is
reciprocated.