Re: [rhn-users] Re: rhn subscription foul-up

["Jon Branch" <jon_branch email com>]

Hi Bob

I didn't have any problems - didn't know there were any until I saw your posting - I only have three active subscriptions.

Regards

Jon Branch
----- Original Message -----
From: "Bob Shaw" <bobshaw-rhn ludemic com>
Date: Mon, 21 Jul 2003 12:02:52 -0400 
To: <rhn-users redhat com>
Subject: Re: [rhn-users] Re: rhn subscription foul-up

> 
> > >
> > As of this morning, everything looks to be restored to 'pre-event'
> > condition, more or less. Must have been done over the weekend.
> >
> > During 'The Troubles', I had to re-register several machines and
> re-entitle
> > several more.
> >
> > rhn tech support was helpful during this time, offering me the use of some
> > courtesy subscriptions until my records were corrected. ( I had lost 12 or
> > so valid entitlements, which are now restored).-- 
> >
> 
> ... in follow-up to my own post...
> 
> Having said all of that, I am deeply concerned that RHN did not publicize
> this difficulty, beyond the terse response to my tech support requests.
> 
> If we have learned nothing else, haven't we all learned that putting
> problems out on the table is a much better approach to developing trust than
> keeping them  on a 'need-to-know' basis?
> 
> No one tried to keep it secret, but there was also no public description of
> the problem. The closest I got was a confirmation that my guess of a foul-up
> during the Oracle back-end database migration was on target.
> 
> RHN system is granted extreme trust by those of us who use this system to
> maintain production servers. I would hope, in future, that this trust is
> reciprocated.
> 
> 
> 
> _______________________________________________
> rhn-users mailing list
> rhn-users redhat com
> https://www.redhat.com/mailman/listinfo/rhn-users
> 

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