rpm database issue?

[marks <marks adax com>]

Hi,

I have a user reporting the following error messages when running "rpm -i" 
for 3 packages I provided.  I don't see these error messages on any of my 
Red Hat or SuSE test systems.  The user has tried two different SuSE 
systems.

error: cannot get shared lock on /var/lib/rpm/Packages
error: cannot open Packages index using db3 - Operation not permitted (1)
error: cannot open Packages database in /var/lib/rpm

He claims he is logged in as root during the "rpm -i".

Any insight is appreciated.

-- 
Thanks,

Mark Sincerbox