-----Original Message-----
From: taroon-list-bounces redhat com on behalf of nathan r. hruby
Sent: Thu 7/8/2004 7:42 PM
To: Discussion of Red Hat Enterprise Linux 3 (Taroon)
Cc:
Subject: RE: Serious ext3 file corruption in Taroon?
On Thu, 8 Jul 2004, Michael Halligan wrote:
> Ahh. There's a linux-poweredge list..
>
Yup, quite handy, thouse sometimes noisy.
> Hrm. So the so-called "level 3" support from redhat was basically a
> waste of money? I hoped eventually there was a magic number at Dell I
> could call and have somebody say "Oh yeah, use this version of XX
> driver" .. But, judging my experience with Dell over the past 6 months,
> it just reaffirms my suspicions that all vendor software support
> contracts are worthless, and that Dell's hardware belongs in the bottom
> of a trash bin?
>
> I'm not sure how a support contract with Red Hat gets you support from
> Dell. If you have Dell boxes call Dell, if you have OS issues, call Red
> Hat. Sometimes the lines blur, and that's where linux-poweredge and this
> list some in handy.
Specifically, our "level 3" tech support was purchased from Dell when the servers were purchased, to which redhat replied "call dell, your support is with them" .. *grumbles* I always hoped open source support wouldn't be as painful as proprietary support.
> I'll try all those steps, but my thoughts really are this is an ext3
> problem.. I've never received any scsi errors on these boxes, they just
> sort of kernel panic and never come back.
>
> I've seen similar things happen with Dell RAID controller problems.
> That's where I'd place my money
The real thing is finding out how/what's causing the problem.. My first instinct is to blame dell's lousy hardware, but I don't want to point the finger without good impirical evidence..