Contact the Red Hat Security Response Team

Red Hat takes security very seriously and we aim to take immediate action to address serious security-related problems that involve our products or services.

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When to contact the Red Hat Security Response Team:

You should contact the Security Response Team if:

  • You think there may be a security vulnerability in a Red Hat product or service.

  • You are unsure about how a known vulnerability affects a Red Hat product or service.

  • You want to provide feedback about our standards of service and performance. If you feel your comment or complaint is not dealt with in a satisfactory manner, please contact the customer service manager at customerservice@redhat.com.

  • You can contact us in English. The Security Response Team are unable to respond in other languages. If you require assistance in another language, please contact Red Hat Global Support Services.

When not to contact the Red Hat Security Response Team:

You should not contact the Security Response Team if:

  • You need assistance in a language other than English

  • You require technical assistance (for example, "how do I configure my firewall?").

  • You need help upgrading packages due to security alerts. Refer to How do I apply package updates from the Red Hat Network? for information on upgrading packages.

  • Your issue is not security related.

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