3.8. Diagnosing Problems
The Enterprise Security Client includes basic diagnostic tools and a simple interface to log errors and common events, such as inserting and removing a smart card or changing the card's password. The diagnostic tools can identify and notify users about problems with the Enterprise Security Client, smart cards, and TPS connections.
To open the Diagnostics Information screen:
In the Manage Smart Cards screen, click Diagnostics.
The following problems and events are logged by the Enterprise Security Client:
The Enterprise Security Client does not recognize a card.
Problems occur during a smart card operation, such as a certificate enrollment, password reset, or format operation.
The Enterprise Security Client loses the connection to the smart card. This can happen when problems occur communicating with the
PCSCdaemon.The connection between the Enterprise Security Client and TPS is lost.
Simple events such as card insertions and removals, successfully completed operations, card operations that result in an error, and similar events.
Errors are reported from the TPS to the Enterprise Security Client.
The NSS crypto library is initialized.
Other low-level smart card events are detected.
Figure 3.6. The Smart Card Manager Diagnostics Information Screen
Information Displayed on the Diagnostics Information Screen
The Diagnostics Information screen displays the following information:The Enterprise Security Client version number.
The version information for the system upon which the client is running.
The number of cards detected by the Enterprise Security Client.
For each card detected, the following information is displayed:
The version of the applet running on the smart card.
The alpha-numeric ID of the smart card.
The card's status, which can be any of the following:
- NO_APPLET
No key was detected.
- UNINITIALIZED
The key was detected, but no certificates have been enrolled.
- ENROLLED
The detected card has been enrolled with certificate and card information.
The card's Phone Home URL. This is the URL from which all Phone Home information is obtained.
The card issuer name, such as
Example Corp.The TPS server URL. This is retrieved through Phone Home.
The TPS enrollment form URL. This is retrieved through Phone Home.
Detailed information about each certificate contained on the card.