The Enterprise Security Client includes basic diagnostic tools and a simple interface to log errors and common events such as inserting and removing a smart card or changing the card's password. The diagnostic tools can identify and notify users about problems with the Enterprise Security Client, smart cards, and TPS connections.
To open the diagnostics page, click on the Diagnostics button in the Manage Smart Cards screen.
The following problems or events are logged by the Enterprise Security Client:
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The Enterprise Security Client does not recognize a card.
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Problems occur during a smart card operation, such as a certificate enrollment, password reset, or format operation.
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The Enterprise Security Client loses the connection to the smart card. This can happen when problems communicating with the PCSC daemon.
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Simple events are detected, such as when a card is inserted or removed, a user cancels an operation, an operation is successfully completed, or errors are reported from the TPS.
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The connection between the Enterprise Security Client and TPS is lost.
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The NSS crypto library is initialized.
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Other low-level smart card events are detected.
The diagnostics screen displays the following information:
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The Enterprise Security Client version number.
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The version information for the system upon which the client is running.
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The number of cards detected by the Enterprise Security Client.
For each card detected, the following information is shown:
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The version of the applet running inside the smart card.
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The alpha-numeric ID of the card.
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The card's status, which can be
NO_APPLET(no key is detected),UNINITIALIZED(the key is detected, but no certificates have been enrolled), orENROLLED(the detected card has been enrolled with certificate and card information). -
The card's Phone Home URL. This is the URL from which all Phone Home information is obtained.
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The card issuer name, such as
Example Corp. -
The TPS server URL. This is retrieved through Phone Home.
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The TPS enrollment form URL. This is retrieved through Phone Home.
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Detailed information about each certificate contained on the card.