Support Frequently Asked Questions (FAQ)

Q: E-Mail Messages to support@redhat.com Bounce

I send e-mail to support@redhat.com but my messages bounce back to me. What is the problem?

A: support@redhat.com Is Not Used at This Time

To better serve our customers, Red Hat is re-engineering our e-mail support process. At this time, the support@redhat.com address is not functional. In the meantime, please use support via the Web or by telephone.

Q: System Won't Allow Login

I know that I have already signed up, but the system will not let me log in.

A: Old Logins and Passwords Won't Work

You could be trying to use an old login and password, or simply mistyping your login or password.