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Live Access Labs FAQ

Frequently Asked Questions

  1. How do I register for a Live Access Lab?
  2. How will I be notified with my confirmation?
  3. How long do I have to activate my Live Access Lab after purchase?
  4. Are Live Access Labs eligible for Volume Discounts?
  5. I did not receive or have lost my link to the Live Access Lab login page. How can I have it sent again?
  6. What are the system requirements necessary to run a Live Access Lab?
  7. Are Live Access Labs tied to one computer, or can I access it from multiple computers?
  8. I am unable to connect to the Live Access Lab. What are my options?
  9. Who can I contact with further questions?

1. How do I register for a Live Access Lab?

Live Access Lab time can be purchased through the Red Hat's Web store.

2. How will I be notified with my confirmation?

Once your registration is received and payment confirmed, we'll schedule your machine to be installed and ready for you to access by 5:00pm Eastern Time the following business day. When the machine is ready, we'll send you an e-mail confirmation to verify that the machine is available along with details of how you access and use your Live Access Lab.

3. How long do I have to activate my Live Access Lab after purchase?

Live Access Labs are scheduled to activate automatically by 5:00pm Eastern Time the following business day after purchase. At this time there is not a way to purchase Live Access Lab time and activate the service at a different point in the future.

4. Are Live Access Labs eligible for Volume Discounts?

No

5. I did not receive or have lost my link to the Live Access Lab login page. How can I have it sent again?

Send your request by email to training@redhat.com

6. What are the system requirements necessary to run a Live Access Lab?

Live Access Lab requires a web browser with a Java Runtime Environment capable of running plugins. Additionally, your firewall must allow outbound connections to ports in the range 5900-5999.

7. Are Live Access Labs tied to one computer, or can I access it from multiple computers?

Live Access Labs uses a redhat.com or Red Hat Network user account to authenticate to the environment. Access is not tied to a specific computer, as the client used is web-based, however, you can only have one active Live Access Labs session at a time on a specific account.

8. I am unable to connect to the Live Access Lab. What are my options?

Send your request by email to training@redhat.com

9. Who can I contact with further questions?

training@redhat.com