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Press release

Red Hat Expands Professional Support Services for Corporate Linux Users

Red Hat's New Support Offerings Provide Wide Array of Linux Consultation, Onsite Support and Performance Tuning With More Than 350 Experts in 20 Locations

DURHAM

Red Hat®, Inc., a leading developer and provider of open source operating system solutions, today announced the availability of on-site professional services the industry's first on-site, full-array service and support for Linux-based operating systems. Red Hat's on-site services will be provided by more than 350 Linux-based operating system experts located at 20 offices throughout the United States.

The addition of on-site services adds another critical element to Red Hat's Professional Service and Support Offerings. Red Hat provides services ranging from email and telephone support to certification programs to on-site consultation.

"Our mission is to provide complete service and support for Linux-based operating systems in today's companies," said Bob Young, CEO of Red Hat. "These are key elements that will ensure that customers realize the full productivity benefits of Red Hat Linux. Red Hat's services offer just that to organizations who want the power, reliability and flexibility of Linux-based operating systems."

Red Hat's on-site service offerings

Through Red Hat's new on-site services, companies that want to deploy Red Hat Linux on a large scale can choose from a full menu of expert support offerings: on-site consulting; strategy formation; planning; evaluation; classification and organization; training; implementation; recurring operation and audit. Red Hat Linux-based enterprise IT operations can choose anything from initial installation help up to full, ongoing outsourced management of their complete Linux-based information management operation.

Developed and offered through its relationship with Collective Technologies (Austin, TX), one of the leading expert service and support providers in the United States, Red Hat's onsite consulting service sets a new standard for enterprise-level support for Linux-based operating systems.

"Red Hat's professional support services let Jones Business Systems (JBS) implement the types of services that make business-critical applications viable," said Donald Young, vice president of Product Marketing at JBS, a value-added distributor of servers. "With Red Hat's support, the benefits of open source solutions can now be realized by our resellers and corporate users."

About Collective Technologies

Collective Technologies is the recognized leader in systems management for distributed enterprise computing environments. Collective Technologies specializes in keeping complex computer systems running reliably, around the clock, and offers a full range of services to address the needs of the systems management lifecycle. Collective Technologies? highly skilled consultants combine technical expertise with solid business sense to develop world-class IT solutions. Collective Technologies? eInfrastructure services apply unparalleled systems management services to the Internet and provide the leading e-business support solution. The company is headquartered in Austin, Texas, with 19 offices nationwide.

About Red Hat, Inc.

Red Hat, the world's leading open source and Linux provider, is headquartered in Raleigh, NC with satellite offices spanning the globe. Red Hat is leading Linux and open source solutions into the mainstream by making high quality, low cost technology accessible. Red Hat provides operating system software along with middleware, applications and management solutions. Red Hat also offers support, training and consulting services to its customers worldwide and through top-tier partnerships. Red Hat's open source strategy offers customers a long term plan for building infrastructures that are based on and leverage open source technologies with focus on security and ease of management. Learn more: http://www.redhat.com

Common with UNIX footnote

LINUX is a trademark of Linus Torvalds. Red Hat is a registered trademark of Red Hat, Inc. UNIX is a registered trademark of The Open Group. All other names and trademarks are the property of their respective owners.

About Red Hat

Red Hat is the world’s leading provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.

Forward-looking statements

Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to delays or reductions in information technology spending; the effects of industry consolidation; the ability of the Company to compete effectively; the integration of acquisitions and the ability to market successfully acquired technologies and products; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; risks related to data and information security vulnerabilities; ineffective management of, and control over, the Company’s growth and international operations; fluctuations in exchange rates; and changes in and a dependence on key personnel, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission’s website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management’s Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company’s views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company’s views as of any date subsequent to the date of this press release.