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Press release

Red Hat Customer Portal Recognized as a Top 10 Best Web Support Site

Association of Support Professionals (ASP) Recognizes Red Hat#39;s Support Leadership in Its 14th Annual "Ten Best Web Support Sites" Competition

RALEIGH, N.C.

RALEIGH, N.C.--(BUSINESS WIRE)-- Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced that its global customer portal has been recognized by the Association of Support Professionals (ASP) as a top support website in its fourteenth annual "Ten Best Web Support Sites" competition. Red Hat was recognized in the Open Division among five other technology leaders, including Red Hat partners Cisco Systems and Hewlett Packard.



The Association of Support Professionals is an international membership organization for customer support managers and professionals, and its "Ten Best Web Support Sites" competition is a prestigious awards program that showcases the excellence in online service and support. Selected by a panel of judges with expertise in web support design and implementation, winners were evaluated through a scoring systems based on 25 separate performance criteria. Key criteria included overall usability, design and navigation, knowledgebase and search implementation, interactive features, customer experience, etc.



Red Hat launched its global customer portal in June 2010 to provide enhancements to its customer experience and subscription value. The portal, developed using Red Hat's leading JBoss Enterprise Middleware product suite and Red Hat Enterprise Linux, is designed to provide customers with a premium experience for accessing Red Hat knowledge and software across product lines and to encourage engagement with Red Hat to expand customer success with Red Hat solutions. In April 2011, Red Hat announced updates to its customer portal to include new collaboration features and online user groups, a refreshed knowledge dashboard and enhancements to its collaborative content.



"I was very impressed with Red Hat's approach to building its customer portal from the ground up. More than just a slick front end, Red Hat has completely redesigned its service and support processes around the needs of its customers," said Phil Verghis, CEO at The Verghis Group, Inc. "The customer portal is the highly visible, and now award-winning entrance, but every step of the way has also been looked at and redesigned from the customer's point of view."



"We are honored to be acknowledged by the ASP for our support leadership through our Red Hat customer portal," said Marco Bill-Peter, vice president, Global Support Services at Red Hat. "In designing our customer portal, we put our customers' needs first in order to expand the value of their Red Hat subscriptions. We've received excellent feedback on the portal from our global customer base and are pleased to be recognized by ASP today."



Subscribing Red Hat customers can visit the Red Hat customer portal by visiting access.redhat.com.



For more information about the 2011 ASP "Ten Best Web Support Sites" competition, visit http://www.asponline.com/11announcement.html.



For more information about Red Hat, visit www.redhat.com. For more news, more often, visit www.press.redhat.com.



About Red Hat, Inc.



Red Hat, the world's leading provider of open source solutions and an S&P 500 company, is headquartered in Raleigh, NC with over 65 offices spanning the globe. CIOs ranked Red Hat as one of the top vendors delivering value in Enterprise Software for seven consecutive years in the CIO Insight Magazine Vendor Value survey. Red Hat provides high-quality, affordable technology with its operating system platform, Red Hat Enterprise Linux, together with virtualization, applications, management and Services Oriented Architecture (SOA) solutions, including Red Hat Enterprise Virtualization and JBoss Enterprise Middleware. Red Hat also offers support, training and consulting services to its customers worldwide. Learn more: http://www.redhat.com.



Forward-Looking Statements



Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to delays or reductions in information technology spending; the effects of industry consolidation; the ability of the Company to compete effectively; uncertainty and adverse results in litigation and related settlements; the integration of acquisitions and the ability to market successfully acquired technologies and products; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; risks related to data and information security vulnerabilities; ineffective management of, and control over, the Company's growth and international operations; fluctuations in exchange rates; and changes in and a dependence on key personnel, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.

Red Hat, Inc. Red Hat, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc. in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.

Red Hat, Inc.

Emily Stancil,  919-301-2010

estancil@redhat.com

Source: Red Hat, Inc.

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About Red Hat

Red Hat is the world’s leading provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.

Forward-looking statements

Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to delays or reductions in information technology spending; the effects of industry consolidation; the ability of the Company to compete effectively; the integration of acquisitions and the ability to market successfully acquired technologies and products; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; risks related to data and information security vulnerabilities; ineffective management of, and control over, the Company’s growth and international operations; fluctuations in exchange rates; and changes in and a dependence on key personnel, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission’s website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management’s Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company’s views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company’s views as of any date subsequent to the date of this press release.