Together, we can do more. This is a pillar of the open source community. And it is how Red Hat approaches support.
Available 24x7 access to trusted technical expertise, knowledge, and resources are available in our Customer Portal, as well as the option to collaborate with one of our specialty teams to resolve your issue over the phone or by chat. We take the lead on multi-vendor issues, and we have a variety of support models to meet your needs.
Proactive Technical articles, solutions, videos, and more are published in the Red Hat® Customer Portal so you can find, comment, and rate the content that matters to you. Oftentimes, this leads to an answer to your problem before you even ask the question.
In 2014, the Red Hat Customer Portal was recognized as one of the top support websites — for the fourth year in a row.Association of Support Professionals, 2013
Build your Red Hat expertise
Access the Red Hat Knowledgebase, find product documentation, and participate in the open source community.
Get industry-leading help
Find answers before you open a support cases, access our support engineers, and use our web applications.
Certify and secure your environment
Contact Red Hat Product Security, learn about product certifications and life cycles, and our legal and product assurances.
Delivering value for customers
We strive for an excellent support experience with a Red Hat subscription, and the top priority of the Partner Support program is to help you create the best experience for our mutual customers.
Support for Alliance, cloud, and embedded partners
Red Hat Partner support makes it easy for you to own the relationship and interactions you have with your end customer while we support you in solving customer problems with Red Hat expertise and resources.
Technical support at the appropriate level
Partners receive 24x7 technical support, access to Red Hat expertise and knowledge through the Red Hat Customer Portal, and access to our separate partner ticket handling system.
We don't just want to sell you software, we want to be your strategic partner. We want your business to grow and thrive using Red Hat solutions, by making sure your enterprise solutions meet and evolve with your business needs. That's the goal of our Technical Account Management.Learn more