Red Hat Support

Supporting you the Red Hat way

Together, we can do more. This is a pillar of the open source community. And it is how Red Hat approaches support.

Customer Portal

The support you need, all in one place

Product knowledge, subscription resources, and technical expertise you need to plan, deploy, and maintain your Red Hat solution, every step of the way.

Reliable

Technical expertise, guidance, and knowledge are available 24x7, including collaboration with specialty teams by phone or chat.

Proactive

Technical articles, solutions, videos, and more for you to reference, comment on, and rate. You might even find an answer to your problem before you ask the question.

Secure

Customers and partners get our security alerts, bug fixes, CVE database, security blog, and help from Red Hat Product Security to identify and address vulnerabilities.

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The value of a subscription

The software is free. The subscription is invaluable.

A Red Hat subscription is the alternative to expensive, traditional licenses that lock you to a vendor’s vision for your future.

Build your Red Hat expertise

Access the Red Hat Knowledgebase, find product documentation, and participate in the open source community.

Get industry-leading help

Accomplish more with expert guidance, resolutions, and intuitive tools.

Certify and secure your environment

Contact the Red Hat Product Security team, reference product certifications and life cycles, and learn about legal and product assurances.

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Partner Support

The partner support you need for our mutual success

Get the technical support you need to support your customers, at a level that fits your organization, through direct access to our Red Hat Certified support staff and our award-winning Red Hat Customer Portal.

Delivering value for customers

We strive for an excellent support experience with a Red Hat subscription, and the top priority of the Partner Support program is to help you create the best experience for our mutual customers.

Support for Alliance, cloud, and embedded partners

Red Hat Partner support makes it easy for you to own the relationship and interactions you have with your end customer while we support you in solving customer problems with Red Hat expertise and resources.

Technical support at the appropriate level

Partners receive 24x7 technical support and access to Red Hat expertise and knowledge through the Red Hat Customer Portal.

Become a Red Hat Partner

Technical account management

Growing and thriving, technically and for the long run

We don't just want to sell you software, we want to be your strategic partner. We want your business to grow and thrive using Red Hat solutions, by making sure your enterprise solutions meet and evolve with your business needs. That's the goal of our Technical Account Management.

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Support awards

Red Hat has been recognized as one of "The Year's Top Ten Best Web Support Sites" as chosen by The Association of Support Professionals.

You spoke, we listened

Red Hat is committed to offering an exceptional customer experience. We are listening and taking action on the feedback we receive through social media channels, surveys, and your interactions with Red Hat employees. Thanks for helping us improve, and we're always open to more feedback.

See how you've helped us improve

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