Red Hat Support

Supporting you the Red Hat way

Together, we can do more. This is a pillar of the open source community. And it is how Red Hat approaches support.

The support you need, every step of the way

  • Available 24x7 access to trusted technical expertise, knowledge, and resources are available in our Customer Portal, as well as the option to collaborate with one of our specialty teams to resolve your issue over the phone or by chat. We take the lead on multi-vendor issues, and we have a variety of support models to meet your needs.

  • Proactive Technical articles, solutions, videos, and more are published in the Red Hat® Customer Portal so you can find, comment, and rate the content that matters to you. Oftentimes, this leads to an answer to your problem before you even ask the question.

  • Secure Customers and partners get our security alerts, bug fixes, CVE database, and help from Red Hat Product Security to identify and address security vulnerabilities. Our security blog provides the latest information, alerts, and monitoring, or learn how to contact our security team.

Access Customer Portal

In 2014, the Red Hat Customer Portal was recognized as one of the top support websites — for the fourth year in a row.

Association of Support Professionals, 2013

Customer Portal

A source you know and trust—from planning through production

Easily access your subscription benefits from one place and get the product knowledge, subscription resources, and technical expertise you need to plan, deploy, and maintain your Red Hat solutions.

Build your Red Hat expertise

Access the Red Hat Knowledgebase, find product documentation, and participate in the open source community.

Get industry-leading help

Find answers before you open a support cases, access our support engineers, and use our web applications.

Certify and secure your environment

Contact Red Hat Product Security, learn about product certifications and life cycles, and our legal and product assurances.

Learn more

Partner Support

The partner support you need for our mutual success

Get the technical support you need to support your customers, at a level that fits your organization, through direct access to our Red Hat Certified support staff and our award-winning Red Hat Customer Portal.

Delivering value for customers

We strive for an excellent support experience with a Red Hat subscription, and the top priority of the Partner Support program is to help you create the best experience for our mutual customers.

Support for Alliance, cloud, and embedded partners

Red Hat Partner support makes it easy for you to own the relationship and interactions you have with your end customer while we support you in solving customer problems with Red Hat expertise and resources.

Technical support at the appropriate level

Partners receive 24x7 technical support and access to Red Hat expertise and knowledge through the Red Hat Customer Portal.

Become a Red Hat Partner

Technical account management

Growing and thriving, technically and for the long run

We don't just want to sell you software, we want to be your strategic partner. We want your business to grow and thrive using Red Hat solutions, by making sure your enterprise solutions meet and evolve with your business needs. That's the goal of our Technical Account Management.

Learn more

Support awards

Red Hat has been recognized as one of "The Year's Top Ten Best Web Support Sites" as chosen by The Association of Support Professionals.

You spoke, we listened

Red Hat is committed to offering an exceptional customer experience. We are listening and taking action on the feedback we receive through social media channels, surveys, and your interactions with Red Hat employees. Thanks for helping us improve, and we're always open to more feedback.

See how you've helped us improve

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