Red Hat Support

Supporting you the Red Hat way

Together, we can do more. This is a pillar of the open source community. And it is how Red Hat approaches support.

Customer Portal

The support you need, all in one place

Product knowledge, subscription resources, and technical expertise you need to plan, deploy, and maintain your Red Hat solution, every step of the way.


Technical expertise, guidance, and knowledge are available 24x7, including collaboration with specialty teams by phone or chat.


Technical articles, solutions, videos, and more for you to reference, comment on, and rate. You might even find an answer to your problem before you ask the question.


Customers and partners get our security alerts, bug fixes, CVE database, security blog, and help from Red Hat Product Security to identify and address vulnerabilities.

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The value of a subscription

Delivering the benefits you value most

With a Red Hat subscription, you get the latest and greatest technology, trust that it's secure, get the assurance you need, and benefit from the expertise of engineers making software the open source way.


Your Red Hat subscription gives you access to enterprise-grade software and updates as well as information and support services that span your entire application infrastructure, life cycle, and architecture.


Red Hat maintains relationships with thousands of software and hardware vendors to certify the performance of your critical applications on Red Hat software.


Our engineers work in open source communities to build the technology that becomes part of Red Hat's products. You get the ability to influence the future of the technology you use and need.

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We saved some time by engaging Red Hat’s professional services team and the entire [PaaS] implementation was complete in one week.


Partner Support

The partner support you need for our mutual success

Get the technical support you need to support your customers, at a level that fits your organization, through direct access to our Red Hat Certified support staff and our award-winning Red Hat Customer Portal.

Delivering value for customers

We strive for an excellent support experience with a Red Hat subscription, and the top priority of the Partner Support program is to help you create the best experience for our mutual customers.

Support for Alliance, cloud, and embedded partners

Red Hat Partner support makes it easy for you to own the relationship and interactions you have with your end customer while we support you in solving customer problems with Red Hat expertise and resources.

Technical support at the appropriate level

Partners receive 24x7 technical support and access to Red Hat expertise and knowledge through the Red Hat Customer Portal.

Become a Red Hat Partner

Technical account management

Growing and thriving, technically and for the long run

We don't just want to sell you software, we want to be your strategic partner. We want your business to grow and thrive using Red Hat solutions, by making sure your enterprise solutions meet and evolve with your business needs. That's the goal of our Technical Account Management.

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Support awards

Red Hat has been recognized as one of "The Year's Top Ten Best Web Support Sites" as chosen by The Association of Support Professionals.

You spoke, we listened

Red Hat is committed to offering an exceptional customer experience. We are listening and taking action on the feedback we receive through social media channels, surveys, and your interactions with Red Hat employees. Thanks for helping us improve, and we're always open to more feedback.

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Connect with Red Hat Support

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