Issue #5 March 2005

Red Hat's philosophy of customer service

Kate Johnson, VP Global Client Services

Kate Johnson, Vice President of Global Client Services, discusses Red Hat's committment to providing the right customer experience for every business. Clients want innovation, a focused business plan, and reduced business risk—all at the lowest possible cost. Global Client Services helps provide this through a pipeline of deeply technical service professionals, responsive support, and a belief that great service is what ensures customer success. Listen as she outlines the service philosophy that helped Red Hat build its winning customer experience.

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