Red Hat's philosophy of customer service

Kate Johnson, Vice President of Global Client Services, discusses Red Hat's committment to providing the right customer experience for every business. Clients want innovation, a focused business plan, and reduced business risk—all at the lowest possible cost. Global Client Services helps provide this through a pipeline of deeply technical service professionals, responsive support, and a belief that great service is what ensures customer success. Listen as she outlines the service philosophy that helped Red Hat build its winning customer experience.

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