Red Hat and TSANet improve customer support

Summer Maynard speaks of her role as a board member of the Technical Support Alliance Network. This collaborative network provides a unified message to customers seeking support for their complex, multi-vendor software and hardware environments. Red Hat's Vice President of Customer Service, Kate Johnson, helps explain why TSANet is a critical part of Red Hat's customer initiatives, and will allow the company to continue serving the expanding needs of a growing customer and support base.

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