USPTO CIO: Value of virtualization and open source

FedScoop, 10/26/12

The US Patent and Trademark Office's chief information officer, John Owens, discusses the value of virtualization and open source at the 2012 Red Hat Government Symposium.

“It may sound odd, but I tell my team that if our system crashes, I want it to make the front page of the Washington Post,” Owens said. “I want it to be so rare that it crashed that it’s front page news, similar to if Amazon or Google crashed.”