ETH Zurich Chooses Red Hat Enterprise Linux and Red Hat Satellite

September 10, 2013

The decentralized IT infrastructure of ETH Zurich, a renowned institution with 16 different departments, made consolidation necessary in order to increase efficiency and reduce costs.

Customer: ETH Zurich

“With Red Hat Satellite, our customers can manage their Red Hat Enterprise Linux operating system platforms with a high level of efficiency and flexibility.“ - Thomas Richter, Group leader client delivery for IT services, ETH Zurich

Industry: Education
Geography: EMEA
Country: Switzerland


Business Challenge:

The decentralized IT infrastructure of ETH Zurich, a renowned institution with 16 different departments, made consolidation necessary in order to increase efficiency and reduce costs.

Software:

Red Hat Satellite, Red Hat® Enterprise Linux®, Scalable File System Add-On, Resilient Storage Add-On, High Availability Add-On

Hardware:

VMware ESX host IBM x3850, X5 with 4 sockets, 8 cores, and 1,024GB RAM ESXi 5.1.0 hypervisor Satellite VM with 2 vCPU, 8GB RAM, 40 GB Storage External NAS-Share for Satellite Repositories Externally hosted Oracle database

Benefits:

With the introduction of Red Hat® Enterprise Linux® and Red Hat Satellite (previously known as Red Hat Network Satellite) as a sophisticated life cycle management solution, ETH Zurich can now enjoy efficient, flexible, and scalable operation of its centralized server environment as well as the workstation and server infrastructure in its departments, institutes, and professorships.

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Background:

ETH Zurich is one of the leading international universities for technology and the natural sciences. It is well-known for its excellent education, ground-breaking fundamental research and for putting its new findings directly into practice. It offers researchers an inspiring working environment and its students a comprehensive education. Founded in 1855, ETH Zurich today has some 18,000 students from over 100 different countries, 3,800 of whom are doctoral students. About 500 professors currently teach and conduct research in the areas of engineering, architecture, mathematics, natural sciences, system-oriented sciences, and management and social sciences. ETH Zurich regularly appears at the top of international rankings as one of the best universities in the world. 21 Nobel Laureates have studied, taught or conducted research at ETH Zurich, underlining the excellent reputation of the institute. Transferring its knowledge to the private sector and society at large is one of ETH Zurich’s primary concerns. It does this very successfully, as borne out by the 80 new patent applications each year and some 260 spin-off companies that emerged from the institute between 1996 and 2012. ETH Zurich helps to find long-term solutions to global challenges. The focal points of its research include energy supply, risk management, developing the cities of the future, global food security and human health.

Business Challenge:

Removing inefficiency using client deployment systems

ETH Zurich is divided into 16 departments, several infrastructure sectors, and administrative units. The university is home to almost 18,000 students and employs over 10,000 people. The departments and institutes have broad discretion within their budgets for deciding how they want to structure and operate their IT systems in order to maintain their core competency in research and teaching. However, autonomously managed IT infrastructures demand significant financial and personnel resources.

The central IT Services infrastructure sector must deliver flexible and scalable information and communication technology services. In doing so, the ITS focuses on customer needs and uses its resources in a sustainable manner. A powerful IT infrastructure, stable operations, and reliable support are critical for the success of ETH Zurich as a leading university. IT Services collaborates closely with the IT organizations within the departments, providing them with shared tools for managing the workstation and server infrastructure.

Client deployment systems for Linux, Windows and OS X make it possible to efficiently and economically manage the heterogeneous server and client infrastructure using standardized solutions. They currently manage over 1,700 Red Hat Enterprise Linux clients, 440 Fedora clients, 6,100 Windows clients and 800 OS X clients.

Solution:

Flexibility through powerful system management

For Linux applications, the Client Delivery IT Services group uses Red Hat Satellite, a system management solution that provides all of the components necessary for a complete client life cycle management system. The platform can be used to provide software packages and updates, carry out configuration management, and provide, monitor, and deliver fully automated operating system installation of physical and virtual Red Hat Enterprise Linux servers and desktops over the network. Red Hat Satellite also boasts an easy-to-use web-based user interface. Its multitenancy capability enables the extensive delegation of functions to particular organizational units. Red Hat Satellite makes it possible to independently adapt the client systems and offers ETH Zurich a generous degree of flexibility.

The packaging of software products is another core service provided by this group. Software products are prepared so that install and uninstall processes can be carried out automatically without user intervention, and specific settings and configurations can be applied for ETH and each individual institute.

Benefits:

Guaranteed viability through efficiency and scalability — now and for the future

With the introduction of Red Hat Enterprise Linux and Red Hat Satellite, ETH Zurich enjoys flexible and scalable operation of its centralized server environment and of the workstation and server infra structures at its various institutes. This choice establishes the foundation for an optimal response to future challenges.

“The automation of installation processes not only increases the quality of software distribution, it also saves time and reduces the need for support, thus reducing cost. By deciding to use Red Hat Satellite as the foundation for our Red Hat Enterprise Linux client delivery services, we planned to consolidate various deployment solutions. This consolidation is based on a centralization process, without sacrificing the independence of our institutes’ IT operations. And we successfully achieved this, thanks to Red Hat solutions,” said Thomas Richter, Section leader of the Client Delivery group of IT Services at ETH Zurich.

By introducing Red Hat Satellite for the provision, scaling, and administration of Red Hat Enterprise Linux, ETH Zurich was able to centralize and remove inefficiency while carrying out the decentralized transfer of administrative tasks for computer management. Red Hat Satellite includes all of the tools necessary for efficient system management and flexible client management.


Red Hat infrastructure solution is the foundation for centralized services for the IT Services

“Thanks to the new Red Hat Academic Site Subscription campus licensing model, which we tailored to the university environment with Red Hat in early 2012, we have managed to significantly reduce administrative effort. IT system administrators at the institutes can use our services to lighten the load when it comes to routine work, giving them more time to concentrate on research and teaching. With Red Hat Satellite we can very efficiently and flexibly manage our Red Hat Enterprise Linux operating system platforms. Moreover, Red Hat Satellite is easy to implement into a heterogeneous IT infrastructure like the one ETH Zurich operates. Unlike system management applications that are set up individually, the solution from Red Hat is more scalable and delivers more powerful performance — and this provides the investment protection and guarantee viability we need,” said Thomas Richter.

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