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JBoss offers Product Subscriptions and Support Services for the JBoss Enterprise Middleware products listed on this page below. JBoss has established fixed life cycles for JBoss Enterprise Middleware products which will allow customers and partners to plan their resources, certifications, and implementations accordingly.
JBoss releases errata to address bugs, provide enhancements, or to fix security vulnerabilities. With each erratum, we supply an advisory to give details of the issues being fixed as well as how to obtain and install the required software packages. Certified product downloads and errata/patch releases are made available to JBoss customers via our Customer Support Portal.
To facilitate and retain the high standard of stability inherent in the JBoss Enterprise Middleware products, the product support services are divided into two phases after General Availability (GA) of a major release.
Phase 1: Full Support.
Start Date: General Availability.
Production support is provided according to the published Scope of Coverage and Service Level Agreement. Developer support is provided according to the published Scope of Coverage and Service Level Agreement. All available and qualified errata will be applied via periodic Product Updates and Service Packs or as required for Security level errata. Updated ISO images, if applicable, are only be provided during this Full Support Phase.
Note: Only Standard and Premium levels of support are available for MetaMatrix Data Services Platform products.
Phase 2: Maintenance Support.
Start Date: No less than one (1) year after General Availability.
End Date: No less than two (2) years after General Availability.
Production support is provided according to the published Scope of Coverage and Service Level Agreement. Developer support is provided according to the published Scope of Coverage and Service Level Agreement. During the Maintenance Phase, security errata and select mission critical bug fixes will be released.
Note: Only Standard and Premium levels of support are available for MetaMatrix Data Services Platform products.
General Availability: January 2008
Full Support (3 years): January 2008 - January 2011
Maintenance (2 years): January 2011 - January 2013
General Availability: June 2007
Full Support (3 years): June 2007 - June 2010
Maintenance (2 years): July 2010 - June 2012
General Availability: September 2004
Full Support (3 years): September 2004 - September 2007
Maintenance (2 years): October 2007 - September 2009
General Availability: June 2003
Full Support (3 years): June 2003 - June 2006
Maintenance (2 year): July 2006 - June 2008
General Availability: February 2008
Full Support (3 years): February 2008 - February 2011
Maintenance (2 year): February 2011 - February 2013
General Availability: October 2006
Full Support (2 years): October 2006 - October 2008
Maintenance (1 year): November 2008 - October 2009
General Availability: December 2005
Full Support (2 years): December 2005 - December 2007
Maintenance (1 year): January 2008 - December 2008
General Availability: March 2005
Full Support (2 years): March 2005 - March 2007
Maintenance (1 year): April 2007 - March 2008
General Availability: September 2007
Full Support (2 years): September 2007 - September 2009
Maintenance (1 year): October 2009 - September 2010
General Availability: August 2006
Full Support (2 years): August 2006 - August 2008
Maintenance (1 year): September 2008 - August 2009
General Availability: December 2005
Full Support (2 years): December 2005 - December 2007
Maintenance (1 year): January 2008 - December 2008
General Availability: September 2007
Full Support (2 years): September 2007 - September 2009
Maintenance (1 year): October 2009 - September 2010
General Availability: February 2006
Full Support (2 years): February 2006 - February 2008
Maintenance (1 year): March 2008 - February 2009
General Availability: October 2007
Full Support (2 years): October 2007 - October 2009
Maintenance (1 year): November 2009 - October 2010
General Availability: April 2006
Full Support (2 years): April 2006 - April 2008
Maintenance (1 year): May 2008 - April 2009
General Availability: September 2007
Full Support (2 years): September 2007 - September 2009
Maintenance (1 year): October 2009 - September 2010
General Availability: May 2006
Full Support (2 years): May 2006 - May 2008
Maintenance (1 year): June 2008 - May 2009
General Availability: September 2005
Full Support (2 years): September 2005 - September 2007
Maintenance (1 year): October 2007 - September 2008
General Availability: April 2005
Full Support (2 years): April 2005 - April 2007
Maintenance (1 year): May 2007 - April 2008
General Availability: June 2004
Full Support (2.5 years): June 2004 - December 2006
Maintenance (1 year): January 2007 - December 2007